🌅 Dune Horizon Safari – Booking Terms & Travel Policy
Booking your adventure with www.dunehorizonsafari.com means you agree to our company’s policies, service conditions, and booking terms.
 Please review the following details carefully to ensure a safe, smooth, and memorable desert experience.
1. Pricing Policy

• All prices listed on our website are transparent, fair, and inclusive of the mentioned tour services.
• Prices do not include personal expenses, staff gratuities, or optional upgrades, unless clearly stated.
• We aim to offer the best value desert experiences without hidden charges.

2. Payment Methods
We offer flexible payment options for your convenience:

• 💵 Cash on Pickup: Pay directly to our team when you’re picked up.
• 🏦 Bank Transfer / ATM Deposit: Accepted and confirmed once the transaction is received.
• 💳 Online Payment: Available for select packages and processed through secure payment gateways.

3. Cancellation Policy
We understand plans can change. Here’s how our cancellation terms work:

• ✅ Free Cancellation: Up to 24 hours before your tour start time.
• ⚠️ 50% Charge: If canceled within 12–24 hours before the tour.
• ❌ 100% Charge (No Refund): If canceled less than 12 hours before the tour or in case of a no-show.

4. Cancellation Procedure

• All cancellation requests must be submitted through our website or by contacting our customer support team.
• Once processed, you’ll receive a confirmation via WhatsApp, email, or phone call.

5. No-Show Policy
Guests who fail to arrive at the scheduled pickup location without prior notice will be charged 100% of the booking amount.
6. Booking Confirmation

• After placing your booking, our team will send you a confirmation message within 24 hours via WhatsApp, email, or phone.
• Please ensure your contact details are correct for timely communication and tour coordination.

7. Amendments & Itinerary Changes

• In rare cases such as sandstorms, flooding, or other natural events, itineraries may be modified or tours rescheduled to ensure your safety.
• If any changes occur, guests will be informed in advance and offered rescheduling or a full refund.

8. Travel Insurance & Liability

• Dune Horizon Safari and its partners are not liable for personal loss, injury, or accidents during the experience.
• Guests are encouraged to travel responsibly and arrange personal insurance if desired.

🏜️ Desert Safari Dubai – Safety Guidelines
Your safety and comfort are our top priority. Please follow these essential guidelines:

• Follow Instructions: Always listen to your guide and driver’s safety briefings.
• Wear Seatbelts: Mandatory during dune bashing and off-road rides.
• Health Restrictions: Not recommended for pregnant women or guests with back, neck, or heart issues.
• Stay Hydrated: Bring water to avoid dehydration in desert heat.
• Sun Protection: Use sunscreen, sunglasses, and hats for comfort.
• Remain Seated: Do not stand or lean out during dune bashing.

🐪 Desert Safari Booking Policy

• Advance Booking Required: At least 12–24 hours before your selected tour.
• Instant Confirmation: Sent via email or WhatsApp once booking is confirmed.
• Payment Options: Card, Bank Transfer, or Cash on Pickup.

💸 Cancellation & Refund Rules

• ✅ Free cancellation up to 24 hours before tour.
• ❌ No refund if canceled within 24 hours of the tour.
• 🔒 No changes allowed within 24 hours of the tour time.
• 🌦️ Weather-Dependent: If canceled due to poor weather, guests can choose a full refund or reschedule.
• 👥 Minimum Travelers Required: If the minimum number is not met, we’ll offer a reschedule or full refund.